Privacy policy

Privacy Policy

Last updated: October 17, 2026

1. Introduction

Salah2Go operates this online store and website, including its content, features, products and services (the “Services”). Our store is powered by Shopify, which helps us provide you with a secure and convenient shopping experience.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, interact with our Services or contact us.

By using our Services, you acknowledge that you have read this Privacy Policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our store. This may include:

  • Contact information: Your name, email address, phone number, billing address and shipping address.
  • Order and payment information: Products purchased, transaction details, payment status and related billing information. Payment details may be processed securely by our payment providers.
  • Account information: Your username, password and account preferences, if you create an account.
  • Shopping activity: Products you view, add to your cart, purchase, return or exchange.
  • Communications: Information you provide when contacting us with questions, feedback or support requests.
  • Device and usage information: Your IP address, browser type, device information, cookies and information about how you interact with our website.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy, subject to applicable law.

3. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, complete a form, create an account or contact us.
  • Automatically when you browse our website, including through cookies and similar technologies.
  • From service providers that help us operate our store, process payments, analyse website activity or deliver orders.
  • From business partners or other third parties where permitted by applicable law.

4. How We Use Your Personal Information

We may use your personal information to:

  • Process payments and fulfil orders.
  • Arrange shipping, deliveries, returns and exchanges.
  • Provide customer service and respond to enquiries.
  • Manage customer accounts and remember preferences.
  • Operate, maintain and improve our website and shopping experience.
  • Detect, investigate and help prevent fraud, security incidents and unauthorised activity.
  • Send promotional emails or other marketing communications where permitted by law and in accordance with your preferences.
  • Comply with legal obligations and protect our legitimate business interests.

You can unsubscribe from promotional emails using the unsubscribe link provided in those emails. You may still receive essential communications about orders, payments or your account.

5. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website activity and support advertising where applicable.

You may be able to manage cookies through your browser settings and, where provided, our website’s privacy or cookie controls. Disabling certain cookies may affect some website features.

6. How We Share Personal Information

We may disclose personal information when reasonably necessary to provide our Services, operate our business or comply with applicable law. This may include sharing information with:

  • Shopify: To host and operate our online store.
  • Payment providers: To process transactions and help prevent fraud.
  • Shipping and fulfilment providers: To deliver your orders and manage returns.
  • Technology and service providers: To support website operations, customer service, analytics, security and storage.
  • Marketing and advertising partners: Where applicable and permitted by law, to support promotional activities and advertising.
  • Legal or regulatory authorities: Where disclosure is required or permitted by law.

We do not share personal information with third parties for purposes unrelated to our Services unless permitted by law or otherwise authorised by you.

Some third-party providers may process information in countries outside Australia. Where applicable, we take reasonable steps to address privacy obligations relating to these disclosures.

7. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify may collect and process personal information relating to your use of our store to provide, maintain and improve its services.

Third-party services integrated with our store may also collect or process information under their own privacy policies. We encourage you to review the privacy policies of these providers where relevant.

For information about Shopify’s privacy practices, visit:

https://privacy.shopify.com/en

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of websites we do not operate.

If you visit a third-party website, we recommend reviewing its privacy policy before providing personal information.

9. Children’s Privacy

Our Services are not intended to be used independently by children who are not legally able to consent to the collection of their personal information under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so is prohibited by law. If you believe a child has provided us with personal information inappropriately, please contact us so we can assess the matter and take appropriate action.

10. Security and Retention

We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing Services, maintaining records, resolving disputes and meeting legal obligations.

When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and lawful.

11. Your Privacy Rights and Choices

Depending on the privacy laws that apply to you, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Make a privacy complaint.

These rights may be subject to legal exceptions and other requirements.

To make a privacy request, please contact us using the email address below. We may need to verify your identity before responding.

12. International Transfers

Some of our service providers may store or process personal information outside Australia, including in countries where privacy protections may differ from those in your country of residence.

Where required by applicable law, we take reasonable steps to address our obligations regarding the overseas disclosure of personal information.

13. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first using the details below.

We will review your complaint and respond within a reasonable period. If your concern is not resolved, you may have the right to contact the relevant privacy regulator, such as the Office of the Australian Information Commissioner (OAIC), where applicable.

OAIC website: https://www.oaic.gov.au/

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

Any revised policy will be published on this page with an updated date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request or would like to raise a complaint, please contact Salah2Go:

Email: salah2go.info@gmail.com

Please do not send payment card details or other sensitive personal information by email.